SmartHub Banner

About SmartHub

We understand how busy life can get and managing your account can sometimes feel complicated. With our new SmartHub tool, it won’t be! We believe you deserve to have a tool that allows you to save time and money while giving you complete control to manage your entire account anytime from anywhere. Features like billing and payment options, usage monitoring, and alerts and notifications will help put you in control of your account. Let’s take a look at some of those features!

billing

Billing and Payment Options

No more waiting for your bill to arrive in the mail! You can now view and pay your bill at anytime from anywhere. Save time with SmartHub AutoPay by setting up monthly automatic payments to eliminate the possibility of a missed payment or service disconnect. Activate the SmartHub Paperless Billing option, to help reduce waste and never misplace your paper bill again!

usage

Usage Monitoring

Like you, we realize how frustrating it can feel to open your paper bill at the end of the month to a higher-than-expected amount. Save money with SmartHub Usage Monitoring by eliminating the guess work and instantly accessing your monthly usage to make the right decision about your account.

alerts

Alerts and Notifications

Utilizing SmartHub allows you to stay up to date on important account notifications and outage communication with the Alerts and Notifications feature. You deserve to have real time updates in the event of an outage or service interruption without being left in the dark.

Billing for Everyone

We know everyone has their own preferred way of handling bills, and we're here to make it as easy as possible. Whether you're tech-savvy and love the convenience of online payments or prefer a more traditional, person-to-person experience, we have an option that fits your needs. Choose the payment method that's most comfortable for you! We're happy to help every step of the way!

Self Service

Want a fast, self-service way to pay your bill and sign up for autopay? Here are some online options:

➡️ Navigate to our website and create a SmartHub account

SmartHub Login

➡️ Download our SmartHub app so you can take your account with you on the go!

One time

Don't want to set up an account but still want a modern option? Here are some quick ONE time pay options:

➡️ Utilize our quick pay option (this option does not allow you to store payment methods or enroll in autopay)

Quick Pay

➡️ Call one of our main office numbers 361-771-4400 or 979-245-3029 and press option 7 to pay with our automated billing system (IVR). Due to PCI compliance requirements, our CSRs can longer take payment information over the phone.

traditional

Looking for a more traditional way to pay your bill? Here are some offline options:

➡️ You are always welcome to stop by any of our offices and make your payment in person with the assistance of our staff during business hours. If you're on the go, you can also use the drive-through at our Bay City location or conveniently submit your payment after hours using the night-drop box at our Edna location.

➡️ Mail in payments. We still accept payments via mail; however, please consider the speed of mail service. You are at the discretion of lost or late mail.