Navigating Live Week (April 27th – May 1st)
Live week is here! Below is some helpful information to help you, and us, navigate the week:
Last Months Bill
All members will receive a mailed copy of their most recent bill (covering 3/18/26–4/18/26), including those enrolled in paperless billing. This will be the final bill issued through our old system. Please retain this statement for your records, as it will not be accessible in the new system.
SmartHub Registration
Starting Monday, April 27th at 8:00 AM, our team will begin sending out SmartHub registration emails. These emails will be sent out in random batches; we are not sending out a mass email campaign. You may not get your email until Tuesday or Wednesday. You may wait to receive your email to sign up or use your previous account number to register. However, please note that account numbers cannot be retrieved from the old online system, so you will need to have that information saved or use last months bill that was mailed out. We recommend waiting for your registration email for the easiest setup experience.
New System Transition
Our customer service team will be working in a new system during this time. As they adjust, response times may be slower than usual. We appreciate your patience as our team becomes familiar with the new platform.
Payment Options & Support
We encourage customers to utilize online resources whenever possible during launch week. To help ease the transition, late fees and service disconnects will be waived. If you prefer, cash and check payments are still accepted in the lobby, by mail, or through the night drop box.
Auto Pay Members
If you were on auto pay in our old system you will need to re-register for auto pay in our new system!
Outage Map
The outage management portion of our new system is scheduled to go live in May. At that time, you will be able to report outages via SmartHub and view real time outages.
Helpful SmartHub Resources:
Directions on How to Register for SmartHub
About SmartHub
We understand how busy life can get and managing your account can sometimes feel complicated. With our new SmartHub tool, it won’t be! We believe you deserve to have a tool that allows you to save time and money while giving you complete control to manage your entire account anytime from anywhere. Features like billing and payment options, usage monitoring, and alerts and notifications will help put you in control of your account. Let’s take a look at some of those features!
Billing and Payment Options
No more waiting for your bill to arrive in the mail. You can now view and pay your bill at anytime from anywhere. We believe finding time to pay your bill should be easy and convenient. You will save time with SmartHub AutoPay by setting up monthly automatic payments to eliminate the possibility of a missed payment or service disconnect. By activating the SmartHub Paperless Billing option, you can stay organized and access your bill online or through the mobile app. Help reduce your carbon footprint and never misplace your paper bill again!
Usage Monitoring
Like you, we realize how frustrating it can feel to open your paper bill at the end of the month to a higher-than-expected amount. Save money with SmartHub Usage Monitoring by eliminating the guess work and instantly accessing your monthly usage to make the right decision about your account.
Alerts and Notifications
Utilizing SmartHub allows you to stay up to date on important account notifications and outage communication with the Alerts and Notifications feature. You deserve to have real time updates in the event of an outage or service interruption without being left in the dark.
