Power Outage Frequently Asked Questions (FAQs)

Power Outage Frequently Asked Questions (FAQs)

Power Outage Frequently Asked Questions (FAQs)

Everyone wonders about power outages, and Jackson Electric Cooperative has the answers to your most frequently asked questions.

Does Jackson Electric Cooperative automatically know when my power goes out?

Advanced meters can send outage information to the cooperative.  However, we ask that you call the co-op when you have a power outage; do not assume it has already been reported.

What can I do to help get my power back on quickly?

First check your fuses or circuit breakers, making sure they have not blown or tripped. Next call Jackson Electric Cooperative and have your account number ready. Let us know if you saw or heard anything, such as sparks, loud noises, and trees or limbs on the power lines. This will help our field crews find the problem quickly to get your power restored.

How do you decide whose power to restore first?

The outage restoration process begins at the substation where power feeds into our system. Once that is in good shape, crews work on lines serving the greatest number of members until electricity is restored to all main lines. Then crews begin repairing lines to individual members.

Why would a crew pass by my house without restoring power?

Our No. 1 goal is restoring power to as many members as quickly and safely as possible. If you see a service crew pass by without stopping, it could be because crews are working to restore main lines, responding to an emergency, or going past your location to access lines and substations serving your area.

Why does my neighbor have power, but I do not?

Outages depend upon the cause and location of the problem. If your neighbor has electricity, but you do not, it’s likely that you’re on separate lines. Also remember to make sure your power is not out because of a tripped breaker at your home.

What about members with special medical needs?

We maintain a critical care list to identify members who have special medical emergency needs requiring electricity. In case of extended outages, members who require electricity should be prepared with an emergency backup plan, such as moving to an alternative location or installing a battery backup. Please notify us if you have a critical need for electricity.

Why can’t you tell me how long it will take to restore my electricity?

During the power restoration process, crews encounter many factors that affect the time it takes to find problems and make the necessary repairs.

Is a generator safe to use when I lose power?

A generator can be a wonderful tool during an outage, but it can also be extremely dangerous if used improperly. Without a transfer switch, a generator is a fire hazard if it’s online when electricity is restored. Improper connection of a generator to your home’s electrical circuits also endangers service crews working to restore power. If used without ventilation, generators can cause deadly carbon monoxide poisoning. Never use a generator indoors.

For 24/7 power outage reporting, please call (361) 771-4400 if in the Jackson County Region, or (979) 245-3029 if in the Matagorda County Region.